Terms of Use - Mobile Application

Last updated: 14 May 2026

These Terms of Use ("Terms") govern the use of the mobile application ("Application") provided by Aminess Hospitality Group d.o.o., Ulica kneza Branimira 71E, Zagreb, OIB: 87429101081 ("Aminess").

By using the Application, the user is deemed to accept these Terms of Use.

1. Service Description

The Application enables users to:

• view information about reservations and stays
• access information about the property, facilities, services and activities at the destination
• communicate via a virtual AI assistant
• receive service-related information concerning their stay and services, as well as promotional offers via push notifications
• book restaurant tables or reserve experiences (e.g. excursions, tastings, etc.) via linked external platforms (redirection), whereby Aminess is not responsible for services and transactions carried out through those platforms

Note: check-in and check-out processes are carried out via the property management system (PMS) used by Aminess, and not directly within the Application.

Aminess reserves the right to modify the functionalities of the Application at any time.

1.1. Specifics of Using the Mobile Application and Platforms

The Aminess mobile application is available via the Google Play and App Store platforms. By using the Application through these platforms, the user acknowledges that Google and Apple may automatically collect certain data, such as the user's country, language, age, device type and duration of use of the Application.

Through integrations with these platforms, Aminess may receive aggregated analytical data, without the possibility of linking such data to a specific individual.

The processing of such data is subject to the privacy policies of Google and Apple, available at:

https://policies.google.com/privacy

https://www.apple.com/legal/privacy/data/en/app-store/

The Application may be used without user identification; however, certain functionalities (e.g. linking to a reservation, an active stay or membership in the AMI Loyalty Programme) require the user to enter data, thereby enabling the linking of the user account with existing reservation and/or stay data.

Users may browse the content of the Application without entering additional data, while reservations are redirected to the official Aminess websites.

2. User Account

In order to use certain functionalities, the user must have an active user account within the AMI+ Loyalty Programme.

The user account within the Application is linked to the AMI Loyalty Programme, and its use is additionally governed by the AMI Loyalty Programme Rules, available at:

https://www.aminess.com/en/loyalty/account/terms-and-conditions-ami-loyalty-programme/

The user is responsible for:

• the accuracy of the data entered
• safeguarding login credentials
• all activities performed via their account

Aminess reserves the right to suspend or deactivate the account in the event of misuse or breach of the AMI Loyalty Programme Rules.

In the event of deletion or deactivation of the AMI+ account, the user may lose access to certain functionalities of the Application.

3. Permitted Use

The user undertakes to:

• use the Application in accordance with applicable laws and regulations
• not misuse the system
• not attempt to gain unauthorized access to data
• not use the Application for fraudulent activities

4. AI Assistant

The Application includes an AI assistant that provides automated responses and recommendations, which:

• may be inaccurate or incomplete
• are not legally binding
• do not replace official communication with Aminess staff

The use of the AI assistant does not require the entry of special categories of personal data within the meaning of Article 9 of the General Data Protection Regulation.

If the user independently enters information within this functionality that constitutes special categories of personal data (e.g. data concerning health, religious or philosophical beliefs), such data is not required for the use of the service nor is it used for the provision of the AI concierge service.

Processing, in accordance with the principles of data minimisation and purpose limitation, is limited to the necessary scope, or such data is not stored permanently.

5. Push Notifications

Aminess may send push notifications related to the stay and use of services within the Application for the purpose of providing the contracted service or based on legitimate interest. Promotional push notifications are sent exclusively based on the user’s consent.

Notifications may be disabled in the device settings.

6. Intellectual Property

All content of the Application (text, design, logos, functionalities) is the property of Aminess or its partners.

Copying, distribution or use without prior authorization is prohibited.

7. Limitation of Liability

The Application is provided "as is".

Aminess does not guarantee:

• uninterrupted operation of the Application
• full accuracy of the information

Aminess shall not be liable for:

• technical difficulties
• service interruptions
• indirect damages

8. Processing and Protection of Personal Data

Personal data is processed in accordance with the Privacy Policy, available at:

https://www.aminess.com/en/personal-data-protection-policy/

9. Restriction and Termination of Use

The user may stop using the Application at any time.

Aminess reserves the right to restrict or terminate access in the event of a breach of these Terms.

10. Governing Law

These Terms shall be governed by the laws of the Republic of Croatia.

The competent court in the Republic of Croatia shall have jurisdiction for dispute resolution.

11. Amendments to the Terms

Aminess may amend these Terms at any time.

An updated version will be available within the Application.

12. Contact

For questions related to these Terms of Use and the functioning of the Application:

aminess.mobileapp@aminess.com

For questions related to the processing of personal data:

E-mail: privacy@aminess.com

Address: Ulica kneza Branimira 71E, Zagreb