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Frequently Asked Questions

Croatia has been a member of the EU since 2013 and has been part of the Schengen area since 2023. Visitors from outside the EU should enquire at the Croatian consular offices (Ministry of Foreign and European Affairs of the Republic of Croatia – Embassies of the Republic of Croatia in the world) about visa requirements for Croatia (Ministry of Foreign and European Affairs of the Republic of Croatia – Visa requirements overview).

The conditions depend on the facility and the time of stay and can be found in the general terms and conditions (by clicking on Booking conditions when booking).

In the event of cancellation of a reservation due to illness with presentation of a medical certificate or in the event of force majeure, we offer the option of changing the arrival date or cancelling the reservation free of charge. Non-refundable reservations cannot be cancelled free of charge.

The reservation procedure via the Aminess website – Accommodation in hotels and mobile homes | Aminess Hotels & Campsites is very simple. All you have to do is select the facility and the period of your stay and follow the system’s further instructions.

You guarantee your arrival with a credit card or by paying the required advance payment according to the Booking conditions of the selected price list. During the booking process, select one of the guarantee methods offered. Before a booking confirmation is issued, the system requires acceptance of the booking conditions. This does not apply to non-refundable reservations, for which special booking and cancellation conditions apply.

For a reservation guaranteed by a credit card to be valid, you must fill in the requested information via the link you will receive in a separate e-mail prior to your arrival at the accommodation. While the card details are being verified and stored in a secure environment, your card will be temporarily charged an amount of EUR 1.50, which will be refunded immediately after successful verification.

The reception reserves the right to pre-authorise your credit card on the day of your arrival at the property.

If you have guaranteed for your reservation by credit card, it will be automatically confirmed as soon as the booking process is finalised.

If you pay by bank transfer, your reservation will be put on hold until payment is received.

In both cases, a reservation confirmation and a reservation code will be sent to your e-mail address. If you do not receive a confirmation, please check your spam folder.

If you want to modify or cancel an existing reservation, you can do so online via this link. If you have any difficulties or queries, please contact the reservation centre at +385 52 858 600 or send an email to reservations@aminess.com.

The cancellation conditions are stated on the link in the non-binding offer, in the booking confirmation and on the link Booking conditions within each price list. Please read the conditions in detail before confirming the booking.

For reservations made at non-refundable rates, the full booking amount will be charged – without exception, regardless of the reason for cancellation or no-show.

In the event of early departure, the full amount of the reservation will be charged, except in the event of illness or force majeure, with appropriate documentation.

For non-refundable reservations, the full amount will be charged without exception, regardless of the reason for early departure.

You can pay the final bill at the hotel reception in cash in euros and by credit or debit card (Maestro, Visa, Mastercard, Diners) as a single payment, without the option of paying in instalments. The Aminess Khalani Hotel in Makarska does not accept Diners cards.

Please note that when paying by credit card, the amount will be debited in euros (EUR). Your bank will then convert this amount into the local currency of your account. Due to the exchange rate of your bank, a slightly different (higher) total amount may be charged than the amount stated in Euro (EUR) on the hotel bill.

Traveller’s cheques or citizen’s cheques are not accepted as a means of payment.

Payment is possible with the Croatian Tourist Card (CRO card).

Check-in:

In hotels, villas, and residences, check-in is possible after 15:00 on the day of arrival.

In mobile homes and glamping villas, check-in is possible after 16:00.

On pitches, check-in is possible from 12:00.

If there is an unexpected delay (arrival after 20:00), please contact the facility’s reception.

Check-out:

From all Aminess facilities, check-out must be completed by 10:00 on the day of departure, except for the Aminess Laurel Khalani Hotel, where check-out is possible until 11:00.

Exact check-in and check-out times are listed in the Booking conditions.

We cannot confirm early check-in and late check-out in advance, as they depend on the availability of the accommodation unit on the day of arrival at the facility or departure from the facility. You can enquire about both options at the reception of the facility on site.

The reception desks in all our hotels/villas/residences are open 24 hours a day.

Access to the campsite by car is possible until 23:00. The campsite reception is open 24 hours a day, and payment of bills is possible daily from 07:00 to 23:00.

    • Aminess Style Camping Avalona Resort – Entry by car or motorhome is possible from 06:00 to 23:00. Quiet hours are from 00:00 to 06:00.
    • Aminess Planet Camping Maravea Resort – Entry by motorhome or trailer is possible from 08:00 to 22:00, and by car from 07:00 to 24:00.
    • Aminess Planet Camping Sirena – Entry is possible from 07:00 to 24:00, while setting up an awning tent is allowed until 22:00.
    • Aminess Planet Camping Port9 – Entry is possible from 07:00 to 22:00.

Pets are welcome at all Aminess 3* and 4* hotels, except for the Aminess Vival Lišanj Family Hotel and 5* hotels (Aminess Younique Narrivi Hotel and Aminess Laurel Khalani Hotel), where pets are not allowed.

Pets are also welcome at all Aminess campsites – in mobile homes, villas and pitches.

It is possible to add a pet during the booking process. The amount of the surcharge depends on the chosen facility and the price list can be found at the link: Holiday with Pets in Croatia | Aminess Hotels and Camps

The house rules for the stay of pets can be found at the following link: Pets Friendly – Aminess Hotels & Resorts

Aminess Planet Camping Maravea Resort

Guests of pitches and mobile homes can use the 300 m² infinity pool with salt water on the campsite beach, as well as the Loop pool complex (602 m²) with fresh water, a children’s pool and an equipped sunbathing area. Neither the infinity pool on the beach nor the Loop pool are heated.

Mobile home guests can also use the swimming pools within the reserved area:

Guests of the Maravea Premium Holiday Home can use 2 heated swimming pools with fresh water, each with an area of 100 m², located within the said zone.

Guests of the Miramì Family Village can use 3 private swimming pools with fresh water and a surface area of 100 m² each. These pools are not heated.

Guests of the Amber Sea Luxury Village have access to a 100 m² freshwater swimming pool within the zone. The pool is not heated.

Aminess Planet Camping Sirena

Guests of pitches and mobile homes can use the 300 m² saltwater infinity pool in the nearby Punto Mare Fun & Beach zone below the Aminess Vival Maestral Hotel free of charge. The pool is not heated.

Guests of the Premium Holiday Home mobile homes also have access to six 24 m² freshwater pools, two of which are heated, and three 38 m² swimming pools.

Each Luxury Sea View Holiday Home with Private Pool mobile home has its own 22 m² pool.

Aminess Style Camping Atea Resort
All guests of Aminess Style Camping Atea Resort can use the water park with slides and attractions free of charge, while guests of Aminess Younique Gaia Green Villas can use it for an additional fee.

There are a total of 11 public swimming pools at the camping resort, of which 9 pools are located in the newly renovated water park, each with an area of 100 m2, 1 pool is located in the area of the pitches with an area of 100 m2 (access is free for guests with a camping resort wristband), 1 pool is located in the holiday home zone, under the campsite reception, with an area of 100 m2 (access is free for guests with a camping resort wristband). Access to the water park is regulated by a digital wristband that guests receive at check-in.

Aminess Planet Camping Port9

Pitch guests do not have access to the swimming pools.

Mobile home guests can use two outdoor swimming pools with sea water of 100 m² and 70 m², located

in the Aminess Port9 Resort. Loungers and umbrellas are also available (in limited numbers). The pools are not heated.

Use of the infinity pool is not permitted.

Aminess Style Camping Avalona Resort

All guests of the camping resort can use the relaxation pool, an attractive water park with five slides, the baby pool and the private pools if they have reserved one of these types. The pools are heated.

Towel service is available at the following hotels: Aminess Vival Maestral Hotel, Aminess Younique Narrivi Hotel, Aminess Laurel Khalani Hotel, Aminess Vival Velaris Resort, Aminess Vival Casa Velaris, Aminess Vival Grand Azur Hotel, Aminess Younique Bellevue Hotel and Aminess Younique Lume Hotel.

Guests are allowed to use hotel towels for the beach, outdoor pool or wellness (in hotels that offer wellness services), upon presentation of a card that they pick up at the reception when checking in.

Loungers and umbrellas by the pool are included in the price but are available in limited numbers and cannot be reserved.

At the Aminess Vival Lišanj Family Hotel, beach towels are already provided in the rooms.

At the Aminess Vival Casa Lišanj, towels are available upon request, at no extra charge.

The hotel’s outdoor pools may only be used by hotel guests. The Punto Mare Fun & Beach Zone is a tidal swimming area that is available to all guests.

You can find a description of the beaches on the Aminess website Beaches – Aminess Hotels & Resorts. Access to the beaches is free of charge.

Parking spaces are located within the individual facilities and are subject to charges at the following Aminess facilities:

Aminess Vival Maestral Hotel

3.00 EUR/day

Laguna Maradiso Hotel by Aminess

3.00 EUR/day

Aminess Younique Gaia Green Villas

5.00 EUR/day

Aminess Younique Narrivi Hotel

parking: 15.00 EUR/day

Aminess Younique Korčula Heritage Hotel

garage (depending on availability): 25 EUR/day

Mediteran Maradiso Hotel by Aminess

parking: 15.00 EUR/day

Aminess Vival Maestral Hotel

covered parking (depending on availability): 18.00 EUR/day (payment is valid only from 13 June to 6 September 2025 and from 1 June 2026 to 13 September 2026)

Aminess Vival Lišanj Family Hotel

10.00 EUR/day

Aminess Vival Casa Lišanj

10.00 EUR/day

Aminess Laurel Khalani Hotel

parking: 8.00 EUR/day

Aminess Vival Casa Velaris

garage (depending on availability): 15.00 EUR/day

Aminess Vival Velaris Resort

5.00 EUR/day

Aminess Vival Casa Velaris

5.00 EUR/day

Aminess Younique Bellevue Hotel

5.00 EUR/day

Bellevue Maradiso Village by Aminess

5.00 EUR/day

Bellevue Maradiso Casa by Aminess

5.00 EUR/day

Aminess Vival Grand Azur Hotel

5.00 EUR/day

Aminess Younique Korčula Heritage Hotel

15.00 EUR/day

Aminess Younique Liburna Hotel

15.00 EUR/day

Parking must be paid for at reception. It is not possible to reserve a parking space in advance.

In other Aminess facilities, parking is included in the price of the accommodation.

Half board at Aminess hotels includes a buffet breakfast and a buffet dinner. The all-inclusive light service includes a buffet breakfast, a buffet lunch and a buffet dinner with included drinks in the buffet restaurant during meals.

In the accommodation facilities with all-inclusive light service, drinks in the buffet restaurant are included during lunch and dinner. Drinks are not included in accommodation facilities with half board, except in the following accommodation:

    • Aminess Vival Maestral Hotel: Drinks during the buffet dinner (draft non-carbonated juices, still and sparkling water) are included from 2 January 2025 to 21 March 2025 and from 3 November to 28 December 2025. In all other periods, drinks are not included in the price.
    • Laguna Maradiso Hotel by Aminess: Drinks during the buffet dinner (draft white and red wine, beer, non-alcoholic beverages, mineral water) are included in the period from 7 March 2025 to 28 May 2025, from 29 September 2025 to 1 November 2025, from 6 March to 13 May 2026 and from 4 October to 31 October 2026. In all other periods, drinks are not included in the price.
    • Veya Maradiso Hotel by Aminess: Drinks during the buffet dinner (draft white and red wine, beer, non-alcoholic beverages, mineral water) are included throughout the year.
    • Magal Maradiso Hotel by Aminess: Drinks during the buffet dinner (draft white and red wine, beer, non-alcoholic beverages, mineral water) are included throughout the entire year.
    • Mediteran Maradiso Hotel by Aminess: Drinks during the buffet dinner (draft white and red wine, beer, non-alcoholic beverages, mineral water) are included in the period from 1 June to 12 September 2025. In all other periods, drinks are not included in the price.

The hotels offer gluten-free food, but their preparation must be announced.

The exact number or location of the accommodation unit cannot be booked in advance. We try to fulfil all requests within the possibilities of the facility on the day of arrival.

An extra bed is available in the rooms where this is stated in the description. There is an additional charge for one person on an extra bed, while there is no charge for a baby cot. Pre-booking is required for an extra bed and a baby cot.

For guests of the Aminess Vival Maestral Hotel who have booked accommodation at the Aminess reservation centre or via the Aminess website, the use of the indoor swimming pool, fitness area and 1 entry per day to the spa area (Finnish sauna, steam bath, bio sauna, ice fountain, whirlpool and relaxation area) is included in the price of accommodation.

Guests of the Laguna Maradiso Hotel by Aminess can use the indoor pool of the Aminess Vival Maestral Hotel for an additional charge of € 8.00 per person/entrance, as well as other services according to the regular price list.

Guests staying on pitches at Aminess Planet Camping Sirena and Aminess Planet Camping Maravea Resort receive a 10% discount on the entrance fee to the pool, while guests staying in holiday homes receive a 20% discount on the entrance fee. Other services are charged according to the regular price list.

The use of wellness services at the Aminess Vival Maestral Hotel is charged according to the wellness price list: Wellness – Aminess Vival Meastral Hotel. Appointments and treatments can be booked by calling +385 (0)52 858 650 or sending an e-mail to wellness@aminess.com.

All guests of Aminess facilities in Njivice (Island Krk) have the opportunity to use the hot tub and sauna at Aminess Sently Wellness for a price of 20.00 € for 2 hours. Towels are also included in the price. Contact:

For guests of the Aminess Younique Narrivi Hotel who have booked accommodation at the Aminess Reservation Centre or via the Aminess website, the use of the heated indoor freshwater pool and whirlpool, the spa area (Finnish sauna and steam bath) and the use of the fitness centre are included in the price. Use of the Younique Narrivi Hotel’s wellness facilities is charged according to the Wellness – Aminess Younique Narrivi Hotel wellness price list. Contact the hotel reception: +385 (0)51 404 246.

Guests of Aminess Vival Lišanj Family Hotel and Aminess Vival Casa Lišanj have access to a wellness centre with a heated pool, 2 hot tubs (each for 4 people), infrared, Turkish and Finnish saunas and a salt relaxation room.

Guests of the Aminess Laurel Khalani Hotel have unlimited use of the spa area (Finnish sauna, steam bath, bio sauna, relaxation room, experience showers and a relaxation area with loungers, refreshing fruit and teas), which is included in the price. The Finnish sauna is only included in the price during certain time periods and by prior reservation.

Price list of services is available at the link: Energy_Clinic_wellness-and-spa_price_list_2023.pdf. Contact: mail makarska@energyclinic.com / Phone: +385 (0)21 202 110.

Avalona Vitalya Spa located next to the relaxation pool of Aminess Style Camping Avalona Resort offers a SPA zone (Finnish sauna / Steam bath / Ice fountain / Relax Corner) and numerous services such as massages, body care and various rituals. Price list is available at link: Avalona Vitalya Spa

For guests of the Marko Polo Maradiso Hotel by Aminess and Aminess Younique Liburna Hotel, the use of the Finnish and Turkish saunas and the relaxation zone with loungers at the Marko Polo Maradiso Hotel by Aminess is included in the price of accommodation. Use of the heated indoor freshwater pool and whirlpool at the Marko Polo Maradiso Hotel by Aminess is included in the price of accommodation but is not available for use in July and August.

At the Aminess Younique Senses Resort, use of the Finnish sauna for 45 minutes is included in the price, but only at certain times and by prior reservation.

At the Aminess Vival Velaris Resort, you can enjoy a SPA zone (Finnish sauna, hot tub, relaxation area) and a Beauty zone (massages, treatments, and facial and body care).

A wide selection of wellness packages is offered at the Aminess website. The packages include various additional services that are specific to the package in question.

In Novigrad, the Laguna Maradiso by Aminess hotel has a family doctor on duty all year round, and in the summer months it serves as a tourist clinic. The distance to the neighbouring Aminess Vival Maestral Hotel is 400 m.

The nearest clinic in Njivice is located in Malinska (approx. 5 km from the Aminess facilities), contact details can be found at reception.

In Crikvenica, the doctor is located in the health centre, approx. 5 minutes by car from the Mediteran Maradiso Hotel by Aminess (2.8 km) or approx. 500 m from the Aminess Younique Narrivi Hotel.

In Novi Vinodolski, the health centre is located approx. 300 m from the Aminess Vival Lišanj Family Hotel.

In Makarska, an ambulance is available, and a private doctor is available on request (for a fee). The health centre is located approx. 2 km from the Aminess Laurel Khalani Hotel.

On Brač, the nearest doctor is located in the health centre, which is 1.2 km from the Aminess Vival Velaris Resort. Guests have access to a tourist clinic, organised exclusively for them, which is part of the health centre.

On Hvar, the nearest clinic is located in the health centre in Jelsa, about 26 km from the Aminess facilities.

The clinic in Orebić is located in the health centre, 1.5 km from Aminess Vival Grand Azur Hotel, 1.3 km from Aminess Younique Bellevue Hotel and 1.9 km from Orsan Maradiso Hotel by Aminess.

The clinic on Korčula is located in the health centre, about 2 km from Aminess Younique Korčula Heritage Hotel, about 800 m from Marko Polo Maradiso Hotel by Aminess, 1 km from Aminess Younique Liburna Hotel, 0.9 km from Aminess Vival Port9 Resort and Residence.

In the Aminess Vival Maestral Hotel, Laguna Maradiso Hotel by Aminess, Magal Maradiso Hotel by Aminess, Marko Polo Maradiso Hotel by Aminess and Aminess Younique Liburna Hotel facilities, there is a special room – bicycle room, which is intended for storing bicycles. All other facilities in Orebić and Korčula, with the exception of the Aminess Younique Korčula Heritage Hotel, have a room where bicycles can be stored.

Children of guests not staying in Miramì Family Village mobile homes can take part in the Miramì Edutainment programme for an extra charge. For more information about the surcharge and the possibility of participating in part or the full programme, please contact the reception of the Camping Resort. Participation in the Miramì Edutainment programme does not include use of the swimming pool and other amenities on the Miramì Family Village grounds.

Additional guests can stay in the mobile home/pitch at a later date, provided that the maximum number of people in the mobile home/pitch is not exceeded. Additional guests must be registered at reception immediately upon their arrival. The additional guest pays for the accommodation according to the camp’s price list valid on that day.

The use of your own barbecue is only permitted if it is a gas/electric barbecue. Other types of barbecues and open fires are not permitted. On campsites with a barbecue area, you can use this at no extra charge.

In all camps, guests can use the camp’s ATM, with the exception of guests of Aminess Planet Camping Sirena, who can use the ATM at the nearby Aminess Vival Maestral Hotel.

In all camps, guests can use the camp’s ATM, with the exception of guests of Aminess Planet Camping Sirena, who can use the ATM at the nearby Aminess Vival Maestral Hotel.

The Novigrad tourist train connects Aminess Planet Camping Sirena and Aminess Maravea Camping Resort with the city centre. The timetable and price list are available at the campsite reception.

A taxi boat runs from Aminess Planet Camping Port9 to the city centre.

The pitch price includes:

  • space for 1 vehicle (motorcycle/car) + tent/caravan or
  • space for a motorhome (camper) + 1 additional tent/motorcycle/vehicle trailer/boat rack

Additional charges apply for the accommodation of persons on the pitch, the tourist tax and, if applicable, the costs for a pet, an additional car or tent on the pitch as well as for electricity, water and wastewater connections, depending on the services of a particular pitch category.

At Aminess Planet Camping Maravea Resort and Aminess Planet Camping Sirena, it is possible to bring your own boat to the campsite, but there is no specially guarded place at the campsite where boats can be parked, nor are there buoys or designated places for mooring boats in the sea. Guests can bring their own buoy, if they have one, and moor the boat at their own risk. In both camps there is access for boats from the camp beach to the sea.

At Aminess Style Camping Atea Resort, it is possible to rent a buoy on request at njivice@zluk.hr.

At Port9 Campsite by Aminess, there is no entrance for boats or a specially guarded area where boats can be parked, nor are there buoys or designated places for mooring boats in the sea. For a buoy, you must contact: https://www.marinareservation.com/site/contact

Towels and bed linen are included in the price of all types of mobile homes/glamping villas.

Guests of Aminess Planet Camping Sirena can use the half-board service or choose only the breakfast buffet/dinner at the neighbouring Laguna Maradiso Hotel by Aminess, according to the current prices and conditions of this hotel.

For guests of Aminess Planet Camping Maravea Resort, the breakfast buffet is available in the Loop restaurant, according to the current prices and conditions of the camp, and during the booking process it is possible to choose the bed and breakfast option.

Guests of Aminess Style Camping Atea Resort have the option of half board or breakfast in the neighbouring Aminess hotels (Veya Maradiso Hotel by Aminess and Magal Maradiso Hotel by Aminess) at the current prices and conditions. An à la carte breakfast service at the 7 Seas Restaurant & Bar is also available, where they can choose between three different menus. Breakfast must be booked at least one day in advance.

Guests of Aminess Style Camping Avalona Resort have the option of ordering a breakfast buffet in the Loop Restaurant at the restaurant’s current prices and conditions.

Guests of Aminess Planet Camping Port9 can use the half-board or breakfast service at the Aminess Vival Port9 Resort buffet restaurant, according to current prices.

Pitches in the non-parcelled area cannot be reserved in advance. These pitches are only available on site, subject to availability on arrival and in consultation with the campsite reception. Non-parcelled pitches only have an electricity connection.

To use the electricity on the pitch, you need a three-pole EURO adapter. The current on the pitches is 10 to 16 amps, depending on the type of pitch/campsite.

There is a small grocery shop at Aminess Planet Camping Sirena, while a larger supermarket is located 1 km from the campsite.

There is a supermarket at the Aminess Planet Camping Maravea Resort.

There is a small grocery shop at Aminess Style Camping Atea Resort. There is also a supermarket in Omišalj, about 7 km away, and a supermarket in Malinska, about 4 km away.

A supermarket is located 100 metres from Aminess Planet Camping Port9.

There is a supermarket at the Aminess Style Camping Avalona Resort.

Joining the AMI Loyalty Programme is easy and completely free. It is possible via the official Aminess website under the link: https://www.aminess.com/hr/loyalty, when booking online or through the Aminess Reservation Centre, as well as upon arrival at the reception of any Aminess facility.

You can check your points balance via the link https://www.aminess.com/hr/loyalty. All further information about the benefits of the AMI programme, the general terms of use and frequently asked questions can also be found here.

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