FAQ - Aminess Hotels & Campsites
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Do you have any inquiries regarding your stay at an Aminess hotel?

1. What are the requirements for entry into the Republic of Croatia?

Information and restrictions pertaining to the requirements for entry into the Republic of Croatia (that are in force for the purpose of combating the spread of COVID-19) can be found here or on the following website: reopen.europa.eu.
All foreign nationals are recommended to register online (entercroatia.mup.hr) for the purpose of crossing the state border more quickly and easily. Passengers who do not submit their information in advance via the said application will be able to do so at the border crossing when entering the Republic of Croatia. However, they will need to wait longer, namely in a separate lane.

2. What COVID containment measures are applied in your establishments?

In order to be able to provide you with an unforgettable and carefree holiday again, we have prepared the “Aminess Clean&Safe Stay Programme” aimed at ensuring your full protection and providing you with a safe and relaxed stay in all Aminess establishments.
All protection procedures and measures for guests and employees of Aminess hotels and campsites can be found here.

3. What is your booking cancellation policy? What happens in case of a travel ban/border closure/introduction of quarantine measures or illness?

We have made every effort to make your next trip unforgettable! Please examine the terms of sale provided in the final booking steps as they differ from establishment to establishment and depend on the dates of your stay.
Should you cancel your booking due to a travel ban or illness, you may change your arrival date or cancel your booking free of charge.

4. How can I book my stay online (via your online booking system)?

The booking process via the Aminess website is very simple. All you need to do is select the establishment and the dates of your stay and follow the instructions generated by the system.

5. What type of guarantee should I provide for my booking?

Your credit card or the payment of the requested advance in the manner prescribed by the general terms and conditions contained in the selected price list will serve as a guarantee for your booking. Before providing you with a booking confirmation, the system will ask you to accept the general terms and conditions.

6. How do I know if my booking is confirmed?

If you provide your credit card as a guarantee for your booking, the booking will be confirmed at the end of the booking process. If you chose to pay by means of a bank transfer, your booking will be pending until payment is received. In both cases, you will receive a booking confirmation and booking code to your email address. If you do not receive a booking confirmation, please check your spam folder.

7. How can I change or cancel my booking?

If you wish to change or cancel an existing booking, you can do so online using this link. If you encounter any difficulties or have any doubts, feel free to contact the booking centre at +385 52 858 600 or send an email to reservations@aminess.com.

8. How much do I have to pay if I cancel my booking or in case of non-arrival?

Our booking cancellation policy can be found in the general terms and conditions contained in each price list. Please read the general conditions and conditions carefully before confirming your booking.

9. How much do I have to pay in case I leave the hotel early?

In case of early departure, the full booking price will be charged (unless the reason for departure is illness or force majeure).

10. How can I pay my invoice at the reception desk?

You can pay your final invoice at the hotel reception desk in euro cash or with a credit or debit card (Maestro, Visa, Mastercard, Diners) in one instalment only.
Please note that the prices will be charged in euro (EUR) when paying by credit card. Your bank will subsequently convert the amount in question into the currency of your account. A slightly different (higher) total amount than the one stated in euro (EUR) on the hotel’s invoice may be charged once the foreign exchange rate of your bank is applied.
Traveller’s or personal cheques will not be accepted as a means of payment.

11. Are pets allowed in your hotels? How can I book my accommodation and what is the price?

Pets are welcome in all 3* and 4* Aminess hotels. Pets are not allowed at Aminess Khalani Beach Hotel 5*.
You can add your pet during the booking process. The surcharge depends on the establishment. The house rules can be found at Pets Friendly.

12. When can I enter the room on the day of arrival (check-in), and when must I leave it on the day of departure (check-out)?

Check-in at hotels, villas, and apartments is possible after 3:00 PM on the day of arrival. If there is an unforeseen delay (arrival after 8:00 PM), please contact the reception desk of the establishment.
Check-out from all Aminess hotels, villas, and apartments must take place by 10:00 AM on the day of departure, except for Aminess Khalani, where it must take place by 11:00. The exact check-in and check-out times can be found in the general terms and conditions.

13. Can I arrive before the official check-in time (early check-in) or extend my stay until after the official check-out time (late check-out)?

We cannot confirm whether early check-in and late check-out are possible in advance, as that will depend on the availability of rooms on the day of arrival to or departure from the hotel.

14. Are beach towels included in the price? Are sunbeds and parasols by the pool included in the price?

Towel Service is offered in the Aminess Maestral, Aminess Lume, Aminess Grand Azur, and Aminess Khalani hotels. The hotels allow the use of hotel towels for the beach, outdoor pool, and wellness area (in the Aminess Maestral and Aminess Khalani hotels) upon presentation of a card to be picked up at the reception desk upon check-in. A limited number of sunbeds and parasols by the pool are included in the price. Reserving them is not possible.

15. Does the hotel offer transfer services from the airport/seaport?

Transfers can be booked at our GoAdria agency.
tel. +385 52 555 555www.goadria.cominfo@goadria.com

16. What does the half-board service include? Do the hotels offer the all-inclusive service?

The Aminess Maestral and Aminess Laguna hotels offer half-board services that include buffet breakfast and buffet dinner. In the period from 02/01/2023 to 17/05/2023 and from 15/09/2023 to 28/12/2023 (including the start and end dates), the half-board price includes drinks in the restaurant during dinner (draft white and red wine, beer, soft drinks, mineral water). On all other dates, drinks are not included in the price.

The Aminess Lume, Aminess Khalani, Aminess Port 9 and Port 9 Residence, Aminess Liburna, and Aminess Marko Polo hotels offer half-board services that include buffet breakfast and buffet dinner. Drinks are not included.

The Aminess Veya and Aminess Magal hotels offer half-board services that include buffet breakfast and buffet dinner. The half-board price includes drinks in the buffet restaurant during dinner (draft white and red wine, beer, soft drinks, mineral water).

The Aminess Grand Azur, Aminess Bellevue, Orsan by Aminess, as well as Aminess Bellevue Village and Aminess Casa Bellevue hotels offer the all-inclusive light service that includes buffet breakfast, buffet lunch, buffet dinner, and drinks in the buffet restaurant during lunch and dinner (draft white and red wine, beer, soft drinks, mineral water).

Aminess Korčula Heritage offers a buffet breakfast service.

17. Is there parking near the hotel?

Parking is located within each establishment and is not free of charge in the following Aminess establishments:

Aminess Maestral Hotel / Aminess Laguna Hotel / Aminess Gaia Green Villas / Aminess Port9 Resort & Residence / Aminess Liburna Hotel / Marko Polo Hotel by Aminess / Aminess Grand Azur Hotel / Aminess Bellevue Hotel/Casa/Village: EUR 3.00 per day
Aminess Korčula Heritage Hotel: EUR 15.00 per day
Aminess Khalani Beach Hotel: EUR 5.00 per day (parking), EUR 15 per day (garage)

You will be charged for parking at the reception desk. Reserving a parking spot in advance is not possible.

In other Aminess establishments, parking is included in the price.

18. Does the hotel offer gluten-free food?

The hotel offers gluten-free food, but it should be ordered in advance.

19. Can I request a specific room/apartment location (a specific floor, view, etc.)?

The exact number or location of the accommodation unit cannot be booked in advance. Even though we try to meet all wishes of our customers, whether your request can be accommodated will depend on the hotel’s capabilities on the day of arrival.

20. Can the hotel’s outdoor pools be used by persons who are not hotel guests?

The hotel’s outdoor swimming pools can only be used by hotel guests. The Punto Mare Fun & Beach Zone is a tide pool open to all guests.

21. What is the hotel beach like? Is there a charge?

The description of the beaches can be found on our website. Access to the beaches is free of charge.

22. Are extra beds/cribs available?

An extra bed is available in the rooms whose description states so. There is an additional charge for the use of the extra bed, while the use of the crib is free of charge. Please notify the hotel whenever you plan to use the extra bed or crib.

23. Is the use of the wellness area included in the price of the accommodation?

For guests of the Aminess Maestral Hotel who have booked their accommodation in the Aminess booking centre or via the Aminess website, the accommodation price includes the use of the indoor swimming pool and fitness centre.
The guests of the Aminess Laguna Hotel can use the swimming pool at the Maestral Hotel upon payment of an extra charge for the pool (EUR 7.00 per person/access). Other services will be charged according to the regular price list.
The guests staying on pitches in the Aminess Sirena Campsite and Aminess Maravea Camping Resort have a 10% discount on the entrance fee for the swimming pool, while the guests staying in holiday homes have a 20% discount on the entrance fee. Other services will be charged according to the regular price list.
The use of wellness services at the Aminess Maestral Hotel will be charged according to the wellness price list.
Appointments and treatments can be booked by calling us at +385 (0)52 858 650 or emailing us at wellness@amineness.com.
A large selection of wellness packages is available on the Aminess website. Packages include various additional services specific to the package in question.

For guests of the Marko Polo by Aminess Hotel and the Aminess Liburna Hotel, the accommodation price includes the use of the Finnish sauna and Turkish bath, as well as the use of the relaxation zone with deckchairs at the Marko Polo by Aminess Hotel. The use of the indoor swimming pool with heated fresh water and the whirlpool at the Marko Polo by Aminess Hotel is included in the accommodation price, but they are not available for use in July and August.

The use of wellness services (the spa zone and the indoor pool) for the guests of the Aminess Khalani Beach Hotel is included in the accommodation price.

24. Where is the nearest doctor?

As for the Aminess Laguna Hotel, a general practitioner is available all year round in Novigrad, and there is an infirmary for tourists in the summer months.
As for the Aminess Veya Hotel, an infirmary for tourists is available from June to September in Njivice.
The infirmary in Orebić is located approximately 500 m from the Bellevue Hotel. The infirmary on the island of Korčula is located within a 600 m radius from all hotels.
As for Makarska, emergency services and a private doctor are available upon request (for a fee).

25. Is it possible to store bicycles?

In the Aminess Magal, Aminess Maestral and Laguna hotels, there is a room where bicycles can be stored. All establishments in Orebić and Korčula (except for the Korčula Heritage Hotel) have a room where bicycles can be stored.

26. I am a member of the Aminess Loyalty Programme. Where can I check how many points I have?

You can check how many points you have on the following link.

Here, you can also find additional information on the AMI+ loyalty programme, such as additional benefits offered by the programme, the general terms of use for the programme, and frequently asked questions.

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