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Become a partner of the Aminess Partner Programme that offers you:

  • access to information on the availability of facilities and the possibility to make reservations 24 hours a day, 7 days a week
  • more professional approach to clients – no more waiting for information on availability
  • time saving, less administrative work, maximum efficiency
  • reservations without the announcement deadline
  • user-friendly system tailored to users of all levels of IT knowledge
  • fixed agency discount
  • possibility to obtain additional discounts
  • various payment options
  • media album with the description and high-quality photographs of Aminess facilities.

General terms and conditions

CONTENT OF THE OFFER AND RESERVATIONS

Aminess markets and sells hotel services according to the published information, description, period and the valid price list, all in accordance with the confirmed reservation/concluded contract, on its own behalf. An agency or tour operator can act as a client of the service for the end user, and the provisions of these General Terms and Conditions apply to them as intermediaries. Aminess approves that its facilities can be sold by the AGENCY via the Aminess Partner Programme on the Aminess Hotels&Campsites websites for the 2022 season.

By sending a reservation inquiry, you confirm that you agree with and accept these Aminess General Terms and Conditions and they become a legal obligation. When providing services, Aminess applies the rules stipulated by the house rules, hotel and catering practices, all in accordance with relevant applicable regulations of the Republic of Croatia.

PRICES

The AGENCY may select one of the two offered cooperation methods:

BAR RATE - Accommodation prices are calculated in accordance with the currently valid prices on the Aminess Hotels&Campsites websites, www.aminess.com and www.aminess-campsites.com, minus the stated agency discount. Prices will change during the year depending on demand. In case of a specific inquiry, it is always necessary to check, in addition to the availability, the currently valid price. Aminess Hotels & Campsites reserves the right to change prices at any time depending on the availability of capacities and demand. The price listed in the offer is for information purposes only until the reservation is made.

RACK RATE - Accommodation prices are calculated in accordance with the valid fixed prices available in the online reservation system on the Aminess Hotels&Campsites websites minus the shown agency discount Prices are fixed during the year and will not change depending on demand. The price listed in the offer is for information purposes only until the reservation is made.

TYPE OF SERVICE

The type of service depends on the facility.
All inclusive light / AILP / includes:
overnight stay, buffet-breakfast, buffet-lunch and buffet-dinner.
Half-board / HB / includes: overnight stay, buffet-breakfast and buffet-dinner.
Overnight stay and breakfast / OSB / includes:
overnight stay and buffet-breakfast.
In the Aminess Maestral and Aminess Laguna hotels, in the period until and including 25 May 2022 and from 10 September 2022, the price of half-board / HB includes a drink with dinner in the buffet restaurant (red wine, beer, soft drinks, mineral water).
In the hotels Aminess Grand Azur, Aminess Bellevue Hotel, Aminess Bellevue Village, Aminess Casa Bellevue, Aminess Orsan by Aminess, the price of AILP includes a drink with lunch and dinner in the buffet restaurant (draught white and red wine, beer, soft drinks, mineral water).
In the hotels Aminess Grand Azur, Aminess Bellevue Hotel, Aminess Bellevue Village, Aminess Casa Bellevue, Aminess Orsan by Aminess, Aminess Magal by Aminess and Aminess Veya by Aminess, the price of HB includes a drink with dinner in the buffet restaurant (draught white and red wine, beer, soft drinks, mineral water).
All services not listed in the offer or on the voucher shall be collected directly from the guest according to the valid hotel price list.

PETS

Hotels, villas & residence
Smaller pets (dogs and cats up to 13 kg) are allowed to stay in the hotels Aminess Laguna Hotel, Aminess Lume Hotel, Magal Hotel by Aminess (Comfort rooms), Aminess Port9 Hotel, Aminess Liburna Hotel, Aminess Korčula Heritage Hotel, Marko Polo Hotel by Aminess, Aminess Gaia Green Villas (villa Pinus and other villas on request), Aminess Bellevue Village and Aminess Port9 Residence subject to an additional payment of EUR 10.00 per night per pet, and in the hotel Aminess Khalani Beach Hotel subject to an additional payment of EUR 20.00 per night per pet. A maximum of one pet per room is allowed. When making the reservation, the guest is required to submit information on the type of pet and a copy of its vaccination card. Pets are not allowed in common areas, reception lobby, restaurant, pool area and the beach if it is not intended for dogs. Owners are required to supervise their pets during their stay.

Holiday homes
Pets are allowed in Aminess Sirena HH Classic, HH Istrian Premium Village and HH Mirami' Family Village, Port9 Holiday Homes by Aminess and Holiday Homes Atea. The additional payment amounts to EUR 10.00 per night per pet.

MARKETING

The AGENCY shall request prior consent from Aminess regarding the content of marketing communications. Otherwise, it shall be liable for any damage caused by the publishing of incorrect information. The AGENCY undertakes to, immediately after the issuance, deliver to Aminess at least two copies of the marketing communication.

The AGENCY undertakes to respect the following rules related to online advertising:

1. Web search engines: paid advertisements

a) Keywords and terms: it is not allowed to register and bid on keywords and terms with any web search engines in any language if those words contain the exact name, a version of the name or the name with a spelling error of any of the brands comprising the Aminess portfolio.

b) Content of advertisements and URL advertisements: it is not allowed to use the word “Aminess” or any name of the facilities owned or managed by Aminess within or in connection with the advertisement managed by the AGENCY.

c) Search criteria (negative keywords): when defining keywords and terms for web search engines, it is required to register the names of all the brands within the Aminess portfolio as negative search criteria (negative keywords and terms). A list of negative keywords forms an integral part of these General Terms and Conditions, and you can access them by clicking on the link

2. E-mail advertising/marketing

The AGENCY undertakes to ask Aminess for consent before engaging in e-mail advertising; consent is required for e-mails the content of which is entirely or substantially related to any of the brands within the Aminess portfolio.

3. Domain and subdomain name

It is not allowed to register/use as the domain or subdomain name any of the brands within the Aminess portfolio in any form, including the intentional misspelling of the brand name, all for the purpose of creating a false impression that the domain or subdomain represents one of the official Aminess websites.

ANNOUNCEMENT DEADLINES, MINIMUM STAY AND DAYS OF ARRIVAL/DEPARTURE OF GUESTS

The AGENCY shall deliver a notification of the arrival of guests (rooming lists) no later than 1 day before the arrival of guests. After the expiry of announcement deadlines, Aminess is not required to and will not accept the change of the guests’ names. Minimum stay for guests of the AGENCY: 1 night Day of arrival/departure of guests of the AGENCY: ON A DAILY BASIS Aminess sall be free to use the capacities for which the AGENCY fails to submit announcements within the deadlines set in these General Terms and Conditions, and shall have no obligations towards the AGENCY nor the guests of the AGENCY.

CANCELLATION COSTS (COMPENSATION)

If the AGENCY cancels the use of the committed accommodation capacities, it shall compensate Aminess for cancellation damages in the following amounts:

  • in the amount of 75 % of the total value of reserved services in case of cancelling the reservation 0–14 days before the guest’s arrival
  • in the amount of 100 % of the total value of reserved services in case of no-show of the guests

The AGENCY shall be entitled to a refund for paid, but unused services due to illness or death of the guest or their immediate family member.

PAYMENT OF SERVICES

The AGENCY shall pay in ADVANCE, as per the preliminary invoice that will be issued in the reservation system based on the reservation made. Payment can be made by:

  • credit card: by entering the data in the reservation system when making the reservation
  • bank transfer: no later than 14 days before the arrival of guests to the hotel. Payment information will be listed on the reservation confirmation. The reservation shall be on hold (unconfirmed) until payment is received

The AGENCY undertakes to pay Aminess the full amount of the ordered services regardless of whether it will collect it from its client or not. In case that the AGENCY does not make the payment in advance (before the arrival of guests), the parties agree that Aminess shall be entitled to charge the guests for their stay and other services directly and on the spot according to the valid price list. Aminess shall be entitled to deny the stay in the facilities to guests for whom the AGENCY failed to make payment until their arrival.

COMPLAINT REGARDING SERVICES

If the guest has a complaint regarding the agreed services, he/she shall, personally or through the Agency’s representative, notify the reception thereof within 24 hours of the detected deficiency of the service provided, so that the complaint can be resolved during the guest’s stay in the accommodation facility. Complaints that are not reported shall not be accepted. Any subsequent complaints shall be considered only if they are submitted in writing within 30 days from the last day of the guest’s stay in the accommodation facility, and if the reception was notified thereof in advance.

CONFIDENTIALITY

Aminess and the AGENCY agree that any information on this business cooperation (including, but not limited to: terms and conditions of cooperation, business operations of Aminess etc.) which are obtained by the AGENCY during this business cooperation, and vice versa, shall be considered confidential information and kept as a trade secret, and that both parties can use them only for the purposes indicated in these General Terms and Conditions.

DISPUTE SETTLEMENT

Aminess shall endeavour to settle any dispute with the Agency in an amicable manner.
CROATIAN AGENCIESIn case of failing to reach an agreement, all disputes shall be settled by the Commercial Court in Zagreb as the court with subject-matter and territorial jurisdiction.
FOREIGN AGENCIES In case of failing to reach an agreement, all disputes shall be settled by arbitration according to the Rules of Arbitration of the Permanent Arbitration Court at the Croatian Chamber of Economy. The proceedings shall take place in Zagreb, Republic of Croatia. The proceedings shall be conducted in the Croatian language. Any judgment, decision or arbitration award shall be final and binding without the right to appeal, and enforceable by any competent court.

OTHER PROVISIONS

The sale of vouchers shall not be possible without the prior approval of Aminess. The AGENCY shall deliver to Aminess a list of all partners/portals through which it markets Aminess capacities. Aminess reserves the right to request from the Agency to stop the sales for a specific partner of the AGENCY, i.e. for a specific portal. By confirming the accommodation reservation in writing, the AGENCY that made the reservation shall accept these General Terms and Conditions in their entirety.

APPLICATION

These General Terms and Conditions shall apply from 25 November 2021. Aminess reserves the right to amend these General Terms and Conditions at any time without prior notice. Any amendments to these General Terms and Conditions shall be published on this website, including the date of their entry into force. Any amendments to these General Terms and Conditions shall be effective only for new orders registered after those amendments are published on this website. As regards all other matters not regulated by these General Terms and Conditions, general rules of the law of obligations and other relevant regulations of the Republic of Croatia shall apply accordingly. Hrvatske.

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